FAQ

Welcome to Marzapori. This page answers the questions we hear most often about sizing, ordering, shipping, and caring for your new dress. Each answer points to the exact place where you can find current product-specific details, so you can shop with confidence.

Finding the Right Dress

How do I browse the collection and find a specific style?

Marzapori organizes its dresses into primary categories such as Evening Gowns, Party Mini, Matching Sets, Midi Dresses, and New Arrivals. Within larger categories you can narrow further by details—for example, Sequin Sparkle and Lace Details under Evening Gowns, Halter Necklines under Party Mini, or Floral Prints and Boho Chic under Midi Dresses. Use these groupings to jump straight to the look you are after.

Where do I confirm colors, sizes, and fabric details for a dress?

Every dress lists its own available colors and sizes directly on its product page, and these options differ from style to style. Fabric composition, fit notes, and any special construction details (such as embellishment or lining) are also shown per product. Always check the specific product page for the dress you are considering, since details are not uniform across the store.

What sizes are offered, and how should I choose between two sizes?

Most of our dresses are offered in a range from XS through 3XL, though some styles start at S and end at 2XL, so confirm the exact size list on the product page. Fit varies by design—many of our evening and boho styles are cut slim through the bodice and hips with stretch or drape. When a product's description recommends sizing up if you are between sizes, follow that guidance for the most comfortable fit.

Is there a size chart I can use before ordering?

Yes. Individual product pages include a size guide with bust, waist, hip, and length measurements in inches for that specific dress. Manual measurements may vary by roughly 0.4–1.2 inches, so compare your own measurements against the chart for the exact style rather than relying on a single store-wide table.

How should I care for my dress after it arrives?

Care instructions are provided on each product page and can differ by fabric and construction. For example, some lightweight printed styles call for hand washing cold or a gentle machine wash in a laundry bag and hanging to dry, while beaded or embellished gowns require gentler handling to protect the detailing. Please follow the care notes on your specific dress rather than applying one method to everything.

Placing and Managing Your Order

How long does it take for an order to ship?

Orders are processed within 1–3 business days before they leave our facility. Once your order is on its way, standard transit takes approximately 7–12 business days. These are estimates, not guarantees, and they do not include any time spent in customs for international destinations.

Which countries does Marzapori ship to?

We serve customers in the United States and across Europe. Shipping rates and any applicable duties are calculated based on your destination at checkout; the exact fees shown there reflect the current options available for your address.

What payment methods can I use at checkout?

The payment options accepted for your order are displayed on the secure checkout page, where you can review them before completing your purchase. We recommend confirming the available methods there, as they reflect the current payment setup for your region.

Can I change or cancel an order after placing it?

Because orders move quickly through processing, changes and cancellations are handled on a case-by-case basis. If you need to update an item, size, or shipping address, contact us as soon as possible at abigeal@marzapori.shop with your order number and the change you need, and we will let you know whether it can still be adjusted.

What should I do if my shipping address is wrong?

If you notice an incorrect address, email abigeal@marzapori.shop right away with your order number and the correct details. The sooner you reach us, the more likely we can update the address before the package is dispatched.

Returns and After-Sales Support

What is the return policy and how do I start a return?

The full return window, eligible item conditions, and step-by-step return instructions are published on our Returns & Refunds page. We encourage you to review that page first, as it contains the authoritative rules for refunds and exchanges, including which items qualify and how shipping costs are handled.

My package arrived damaged, lost, or with the wrong item. What next?

Contact us at abigeal@marzapori.shop with your order number, the email used to place the order, and a description of the issue. For damaged or incorrect items, include clear photos showing the problem. Our team reviews each report and will advise you on the appropriate next step based on our Returns & Refunds policy.

Still Need Help?

If your question isn't covered here, reach out to our support team at abigeal@marzapori.shop. When writing about an order, please include your order number and the email address used at checkout so we can locate your purchase quickly. For your security, never send full card numbers or passwords by email.