Returns & Refunds

Welcome to the Marzapori Returns, Refunds & Exchanges policy. We want you to be completely satisfied with your purchase. Please read the following sections carefully to understand your options and the steps required for different types of issues.

Return Eligibility & Conditions

To be eligible for a return, your item must be in the same condition that you received it. It must be unworn, unwashed, unaltered, and in its original packaging with all tags and hygiene seals intact. You must provide proof of purchase. Please contact us before sending any item back.

Wrong Item Received

If you received an incorrect item, please contact our support team immediately. You will need to provide your order number and a clear photo of the item you received. We will arrange for the return of the incorrect item and send you the correct one. We cover the shipping costs for errors on our part.

Change of Mind

If you wish to return an item because you changed your mind, please note that you are responsible for the shipping costs of returning the item. The item must meet the general return eligibility criteria outlined above. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Lost Package

If your tracking information shows your package was delivered but you did not receive it, or if it appears lost in transit, please contact us. We will investigate the status of your shipment with the carrier. Please note that investigations can take time, and we cannot issue a refund until the package is confirmed lost by the carrier.

Damaged Item

If your item arrived damaged, please contact us within 3 days of delivery. Provide your order number and photos showing the damage to both the packaging and the item. We will assess the damage and arrange for a replacement or refund. Shipping costs for returning damaged items are covered by us.

Exchanges

We do not currently offer direct exchanges for different sizes, colors, or styles. If you need a different option, please return the original item according to the "Change of Mind" policy and place a new order for the desired item.

How to Initiate a Return

To start a return, you can contact us at abigeal@marzapori.shop. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

If you have any more questions, please contact us.

Marzapori
TIGEAL LIMITED
abigeal@marzapori.shop
50 BURROUGHS DRIVE, DARTFORD, ENGLAND, DA1 5TX
Dartford
DA1 5TW
United Kingdom

We typically respond within 1–2 business days.